RPA as a Service is Not New or Unique

Is an RPA platform or is a Partner most important when starting or continuing your automation journey? 

This is a question we are often asked, and the answer isn’t always clear.  As RPA started to take off in 2016/2017 the focus was on enterprise RPA vendors, e.g. UiPath, Automation Anywhere, Blue Prism and others. They all made promises that the technology would just work with little-to-no guidance or support, that they had a very clear and immediate ROI and the solutions would be built resiliently. Large ISP’s treated RPA similar to the way they implemented other enterprise technologies: throw resources at the problem with either too much strategy or not enough.  I’ve read a statistic out there that says close to 50% of RPA projects fail.  You can appreciate why this is the experience of too many. Often times, reasons that automations aren’t successful is because: a) there is not enough definition around the overall need and/or b) there is a lack of understanding of how to identify, create, and continue discovering more processes to automate.  As I have shared before, the main reason I started CampTek Software, was because there is an obvious need for “support.” The bots need to be supported for their entire life cycle, from the analysis/discovery phase, development, testing/acceptance, and through production/hyper care, and legacy support.   

Challenge:

A leading healthcare provider with over 50 hospitals needed to streamline its eligibility process utilizing Robotic Process Automation (RPA). CampTek Software, with its experience in Healthcare (RCM) and more importantly the Cerner PFS system, instituted its RPA full life cycle methodology to design the automation successfully within weeks with great success. 

Full-time employees had to manually enter an encounter number, name and several other demographic information for over 670 patients daily. The workflow had many steps and variables that added to the overall complexity. The process it manages 4 payers: Aetna, Blue Cross, Humana, United Healthcare and includes business rules and exceptions for each.