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January 2024 Vol. 42

Welcome to the January 2024 edition of the CampTek Software newsletter, where innovation meets automation! As we dive into the new year, we're thrilled to share exciting updates, industry insights, and glimpses into the cutting-edge solutions that CampTek has been crafting. Including upcoming attendance at ViVE in February!

In this edition, we spotlight our commitment to revolutionizing business processes through intelligent automation. CampTek Software continues to be at the forefront of digital transformation, empowering organizations to streamline operations and enhance productivity. Explore our latest podcast, blog, case study and webinar releases, tailored to meet the evolving needs of today's dynamic business landscape.

Discover success stories from CampTek's clients, showcasing how our software solutions have transformed their workflows and propelled them toward new heights of efficiency. Stay informed about the latest trends in Robotic Process Automation (RPA), artificial intelligence, and machine learning, as we explore the possibilities of tomorrow's technology today.

As always, we appreciate the trust and support of our CampTek community. Your feedback drives our commitment to excellence, and we look forward to sharing this exciting journey with you.

Happy reading!
Best regards,
The CampTek Software Team

CONTENT

Blog - Elevating Your RPA Experience with Exceptional Support at CampTek Software

Case Study - Professional Licensure Verification

Podcast - Learn More: Support

YouTube - Check out bots on the move and watch our weekly podcast

Additional Resources

Recent Blog Posts

Why are RPA and AI Managed Services necessary?

RPA & AI Needs People to Work

What I Wish I Knew About RPA: A Letter from a Former Revenue Cycle Specialist

Why Are AI and RPA Often Confused?

Top Case Studies

Invoice Processing and Reconciliation Bot

Yardi Invoice Processing

Goods Received Bot

We're SOC 2 Type II Certified 

CampTek Software Announces SOC 2 Type II and HIPAA Compliance

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Welcome to CAMP a weekly podcast by CampTek Software where we'll cover all things automation and robotic process automation (RPA). You'll hear from various members of the CampTek team on topics such as Citizen Development, How to Prepare for a Scope Call, What RPA Can Mean for You, and so much more! Check out our first two episodes on YouTube, Linkedin, or Transistor!

Hear from our Director of Customer Operations, Gretchen Hyslip, as she breaks down our Support models, how to get in touch with your support team and more!

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Elevating Your RPA Experience with Exceptional Support at CampTek Software

In the dynamic realm of Robotic Process Automation (RPA), where efficiency and precision are paramount, having reliable and responsive support is a game-changer. At CampTek Software, the commitment to delivering top-notch RPA bot support is not just a service; it’s a philosophy that enhances the overall experience for users.

CampTek Software understands that navigating the intricacies of RPA implementation can be challenging, and that’s precisely why our support system stands out. Let’s delve into the key aspects of the support services offered by CampTek Software and explore how they contribute to the success of our clients.

A Personalized Approach

One of the defining features of CampTek Software’s support is its personalized approach. Unlike one-size-fits-all solutions, the support team at CampTek takes the time to understand the unique needs and challenges of each client. By doing so, they can tailor their support services to address specific concerns, ensuring a more effective and efficient resolution.

Whether you’re a seasoned RPA professional or just starting with automation, CampTek’s support team is equipped to provide guidance at every step of the way. The goal is not just to solve immediate issues but to support your automations for long-term success.

 

Responsive Ticketing System

Understanding that time is of the essence in the fast-paced world of RPA, CampTek Software employs a responsive ticketing system to streamline the support process. Clients can submit their inquiries, report issues, or seek guidance through an intuitive ticketing system accessible via email, portal or web form. This system ensures that every concern is acknowledged promptly, and a dedicated support representative is assigned to provide timely assistance.

The transparency of the ticketing system also allows clients to track the progress of their requests, providing them with real-time updates on the status of their inquiries. This level of accountability not only instills confidence but also reflects CampTek’s commitment to delivering a seamless support experience.

Customer Success

CampTek Software recognizes the strength of a collaborative community through our Managed Service offerings. To foster interaction and knowledge-sharing, we provide our clients with direct access to a Customer Success Representative. This individual can assist with support needs for your automation as well as support the human piece of automation. We’ll work with you to expand your understanding of RPA/AI automation and make sure your human teams feel equally as supported!

In conclusion, the support services offered by CampTek Software go beyond fixing issues; they embody a commitment to empowering users. Through a personalized approach, a responsive ticketing system, and customer success team, CampTek Software ensures that every user can harness the full potential of their RPA bots with confidence. When it comes to RPA support, CampTek Software sets the bar high, redefining what it means to partner with a provider that truly cares about your success in the world of automation.

Written by: Gretchen Hyslip, Director of Customer Operations

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Professional Licensure Verification

Real RPA Case Studies, Real Verifiable Solutions

Industry: Human Resources

Applications: Infor, Nursys.com, OnBase

Overview:

A part of internal HR Onboarding new nurse hires is verifying the nurse hired is licensed. This includes RNs, LPNs, and Traveling RNs.

Problem:

License verification is a tedious task. A Human Resources employee must search a new hire on Nursys.com, a national database for verification of nurse licensure. Once found, the employee obtains the license status and logs into OnBase and Infor to import the license information under the candidates profile. This process averaged about 10 minutes per new hire.

Solution:

Using RPA technology, CampTek was able to reduce the process time to 1 minute per new hire. The teams worked together over the course of 2 months to sort the process steps, business exceptions and testing for various scenarios before launching the bot live. This automation also processes through two different types of captcha puzzles.

Example Executive Dashboard data visualizations

  • Visual ROIs of both Macro and Micro views
  • FTE Hours saved
  • Cost Savings
  • Runtime hours
  • Bot utilization
  • Trending and Reporting

CampTek Software provides Customizable Executive Dashboards for each bot so that customers can see powerful and actionable analytics data on their automation success.