July 2022 Newsletter

Over the past few weeks, my team has worked tirelessly to scope, test, and build WorkerBots that run in EPIC.

Last week, we successfully launched two WorkerBots who work between EPIC and Availity (Claim Statusing) and EPIC and Citrix (Demographics Updating).

The bot shown above is our Claim Statusing Bot.

This bot processes +/- 54,000 claims per month and saved this client 2,652 hours.

If you're wondering what exactly that means, you're not alone. Most people are unsure what exactly a WorkerBot does and how it can help them.

WorkerBots act just like humans (minus the coffee breaks). You'll work with us to train them, just like you would train a new employee, and create a set of business rules or logic for the bot to follow. Using those business rules, created by you based on the process you're automating, the bot will be introduced to variations in the process. Those variating files or claims, etc can be pushed to a file for a human to review before re-entering the bots workflow.

We've built bots in Cerner, eCW, and EPIC, all of whom have returned an impressive ROI.

If you would like to talk with me further or learn more about how robotic process automation (RPA) can assist you, please feel free to give us a call or shoot me an email.

-Peter Camp

CTO& Founder, CampTek Software

We've implemented Task Mining!

Task Mining is more involved but not invasive to your day-to-day. During Task Mining, the automation potential has not been realized yet. Meaning, we don't know where the repeatable steps are, but we know there is potential. We work with UiPath and your IT team to import the Task Mining software onto the desktops of volunteers selected by you. We'll work with your volunteers on what to expect for the period of time we will be Task Mining. The process will last 10 - 30 days depending on the frequency of work for the volunteer group. Each day during a pre-determined period Task Mining will be turned on by a CampTek Admin. At that point, the volunteers accept recording and will start their work (volunteers also have the option to pause recording should they need to move into another process). After the recording period is over, CampTek will review the recordings and determine where the automation potential is and what your ROI will be on the RPA implementation.

Task Mining Project Steps

It's easy! We'll work with you and your volunteers every step of the way!

Decide which department or area you want to find automation potential. Sometimes we know repeatable processes exist but there are many ways to get those tasks done. Task Mining will record and sort your process, like in our graphic below!
Meet with CampTek to review your chosen department/area, any governance or business rules, and introduce us to your volunteer team! We recommend 5-7 volunteers who will have Task Mining temporarily loaded on their computer. We will work with them during a scheduled onboarding call to import the technology and give an overview of what to expect.
We will set recording periods for a determined schedule (10 - 30 days depending on frequency of work). CampTek will turn the recording on/off during that set schedule. Volunteers have the capability to pause recording if they are shifting tasks or need a break, etc. Task Mining isn't spyware!
At the end of the Task Mining period, we will meet with you and your team to offboard. CampTek will then process the recordings and find you the best automations for your ROI.

RPA 2022.7:

A Recession Proof Technology?

The promise of RPA and AI have been the same since their inception: you can do more with less. This is the exact problem many companies are now faced with in the 2nd of half of 2022 and going into 2023. Based on the predictions of some of the world’s leading financial minds, we are headed towards a recession that puts significant financial pressure on everyone. A example is the emerging threat of stagflation which is higher prices without revenue growth could create a troubling scenario. Despite the current labor market, in which there are more jobs than applicants, these open jobs might soon no longer be available.

Despite these indicators, companies are doubling down on tech spending. A recent study indicated companies are going to increase their overall budget in the areas of AI, RPA and cloud based technologies. While the labor shortage has created a massive headache in acquiring and keeping a new employees, the fundamentals around creating an automation solution versus hiring an employee is significantly less. Consider the following infographic from Dynamic Design Solutions recent article on the subject; the numbers are striking.

They are even more so if you look at the “Additional Labor Costs” outside of salary and benefits. The cost of bringing on an employee that is performing tasks such as data entry or even outsourcing this activity is much higher than building an automation practice. What we're seeing now is companies are hiring people to administer and run bots to do repetitive work while the employee completes higher level tasks and responsibilities. With regards to some of the companies we work with, they have 100’s or 1000’s of employees performing similar tasks. The cost savings is significant when you factor in all of the related financial resources associated with hiring new employees. As profits become slimmer and companies try to contain inflation and sustain growth, Technology, and more specifically automation, will not be a revenue sinker, but rather a business and revenue driver.

-Peter Camp, CTO & Founder

Challenge:

Invoice processing & goods procurement with Basware. CampTekSoftware recently worked with a Basware client that was manually processing their invoices. Due to a lack of integration between the system that produces the invoice and the Basware system (where the data is ultimately stored), the process was tedious and error prone. Invoice processing is crucial to their operation, so it was problematic for the client to experience inaccurately captured data.

As part of their supply chain process, a Full Time Employee (FTE) had to manually pull purchase orders from Basware and then log into another disparate office supply ordering system (Office Depot, Staples) to search the order delivery status and then return updates back into Basware. The manual process had the FTE processing 439 invoices over a 13-week period with 4.5 minutes/invoice. It was a time consuming and error prone matching process.

Solution:

CampTek Software worked with client to analyze and develop RPA workflows between Basware and the office supply ordering portal (Office Depot and Staples.) which addressed the company’s process inefficiencies and pain points. Camptek software built the RPA production solution on the UiPath platform. The bot is able to process the goods procurement workflow in 25 seconds versus the 5 minutes it took an FTE. The robot ultimately saved an average of 4 hours/ week or a total time of 52 hours/ 13 weeks. Moreover, it reduced the number of errors below 3%. It also afforded the FTEs more time to focus on higher-value activities.

CONTENT

Additional Resources

We've implemented Task Mining!

RPA 2022.7:

A Recession Proof Technology?

Goods Received Bot Case Study

(Office Depot & Staples)

Real RPA Case Studies, Real Verifiable Solutions

Basware and Goods Procurement

Industries: Retail, Supply Chain

Systems: Basware, Office Depot & Staples Supply Ordering Portals

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