Enterprise Health System Automation, source Real ROI
I attended the Avia Summit in Chicago in early May and sat with some of the leading Healthcare Providers in the United States. It is more apparent to me than ever, the role RPA and AI are playing in the evolution of today’s Health Systems. My company, CampTek Software, has been creating Automations in this space for some time for all areas of a network (RCM, Clinical, HR, Supply Chain, HIM, IT etc.) for a variety of different customers on many of the leading EMR’s. That being said, the lack of adoption of automation technologies at scale in healthcare is still very minimal. I have talked to some very large Providers who haven’t started “any” journey, even at a limited scope. In healthcare this seems more prevalent but other industries are also slow to adopt the technology.
At the conference the buzz was all around “AI” and the capabilities it can and could potentially deliver. Some being improved patient outcomes, better patient access, faster revenue recognition, reducing burnout of Clinicians and staff. The true elephant in the room was as one of the presenters asked, “Has implementing an EMR/EHR system made your organization more efficient?” In several different sessions very few audience members raised their hands in agreement. Not shocking in my experience of both using these applications but also creating automations to make them more efficient or most importantly to alleviate the burden of the user of having to interact with them.