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May 2023  Vol. 34

We're travelling and it feels so good! We're sending our team across the country to meet with partners, current customers, future customers and curious individuals wondering how RPA can improve their day to day. 

Recently, our team returned home from a couple days out in Chicago for the Avia Network Summit 2023 where CampTek was a co-sponsor. The focus of the summit was on “Forging the Future” and highlighted the topic of Automation. During the working sessions both healthcare providers as well as industry experts like CampTek discussed ways organizations could plan and implement their digital transformation using RPA, AI and ChatGPT to deliver efficiencies. 

The technology required for process automation already exists and has proven reliable, robust, and scalable. The time is 2023, it is imperative for hospital system to reimagine their workforce as a digital workforce that includes RPA, Intelligent Automation, Document Understanding, NLP, etc.  Take the robot out of the person; let the robot do what robots do best. 

- Joyce Zhang, Sr. Intelligent Automation Process Manager


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Welcome to CAMP a weekly podcast by CampTek Software where we'll cover all things automation and robotic process automation (RPA). You'll hear from various members of the CampTek team on topics such as Citizen Development, How to Prepare for a Scope Call, What RPA Can Mean for You, and so much more! Check out our first two episodes on YouTube, Linkedin, or Transistor!

Welcome to CAMP a weekly podcast by CampTek Software where we'll cover all things automation and robotic process automation (RPA). Hear from two of our favorite RPA Developers, Jason & Joel, as they give a peek into a day in a life as a developer!


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A Response to “Why Humans Will Never Understand AI”

by Dennis Stone, Senior Dev Ops Engineer

Article for reference: Why humans will never understand AI – BBC Future

 

There are generally two outlooks on AI. One is of hope and excitement for the future and the endless possibilities. The other is the fear of a doomsday scenario where we serve an AI overlord. The tone of Beers’ writing leads me to believe he is in the doomsday camp. For example, he quotes Hardesty, who wrote an explanation of neural networks in 2017. He touched on most of the points Beers does, but the reader is left with a more positive outlook (“Explained: Neural Networks”).

The only piece of deep learning that isn’t fully understood is the invisible or hidden layers. He touches on this with corroboration, but the reader (well me anyways) is led to believe that everything in between the input and output layers is mystical and unknown. That isn’t the case. The number of nodes and layers are defined by the network’s creator. These parameters are determined by the complexity of the problem being solved or application use case. Ahmed Gad published a piece on one of my favorite sites, Towards Data Science, that illustrates the methodology in making these choices (Gad). How data makes it through the layers and nodes is also well known, albeit PHD level math and makes my head hurt just looking at it.

The real unknown is why the data takes the path that it does becoming radically transformed from input to output. There are several theories of the why, which are well above my level of understanding, but haven’t been accepted. I have a theory that someone knows exactly how it works, but like Galileo, has been deemed preposterous until eventually proven true.

 

Neural networks have been commonplace in modern life for quite some time. Google searches have relied on deep learning since 2015. Siri and Alexa are widely used neural network applications. There have been issues raised in regard to those, but mainly along the lines of privacy. All of this begs the question, “Why all the hype now?” Tomaso Poggio theorized that “ideas in science are a bit like epidemics of viruses”. The hype and fear of an idea comes and goes in cycles. So, is the excitement over ChatGPT just another cycle? Has the threat of cheating or writing papers and reports with little effort fueled this fire? The fear of AI robots replacing human jobs has existed for decades.

I see the biggest threat being an accentuation of an existing issue with humans. Misinformation and propaganda campaigns are very effective tools. A portion of the populace will give merit to something on face value from a social network. Now there are numerous tools that allow threat actors to generate misinformation presented by credible sources via audio and video. Pieces that will be very difficult for those same people to discern fact from fiction. That has already led to new business opportunities in detecting the presence of a deep fake.

…or we could end up as batteries for the robots in vats of gelatin. Time will tell.

---------------

“Explained: Neural Networks.” MIT News | Massachusetts Institute of Technology, 14 Apr. 2017, news.mit.edu/2017/explained-neural-networks-deep-learning-0414.

Gad, Ahmed. “Beginners Ask ‘How Many Hidden Layers/Neurons to Use in Artificial Neural Networks?’” Medium, 27 June 2018, towardsdatascience.com/beginners-ask-how-many-hidden-layers-neurons-to-use-in-artificial-neural-networks-51466afa0d3e.


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Contractor Orientation Case Study

Real RPA Case Studies, Real Verifiable Solutions

Industry: Human Resources (specific to Healthcare but applicable to any industry)

Applications: Excel, Skillport, Infor, Microsoft Word, Email

Contractor-Process-Map

Current Challenge:

New hires are onboarded daily. Part of onboarding within an organization is assigning training modules in a e-Learning platform. New hires (contractors) are required to complete different orientation training modules. On average, a dedicated HR team spends approximately 6 minutes to assign orientation modules per new hire. There is an average of 50 new hires daily.

Solution:

Enrolls new Contractors in e-Education Bundles, Emails them access instructions, and maintains the Education Bundle Report to check if Contractors have completed their bundle. If so, the bot updates completion status in Infor.