Newsletter Template Images for Hubspot (1600 × 900 px) (11)

May 2024 Vol. 46

Desktop automation in healthcare represents a transformative convergence of technology and patient care, particularly during the bustling summertime.

As hospitals and clinics face increased patient inflows, desktop automation tools streamline administrative tasks, ensuring that healthcare professionals can focus on delivering quality care rather than being bogged down by paperwork. These tools can schedule appointments, manage patient records, and process billing with unprecedented speed and accuracy.  

In the summer, when staff may be on vacation and patient numbers swell with seasonal injuries and ailments, automation becomes a lifeline, maintaining efficiency and responsiveness. This season also sees a rise in telehealth consultations, and desktop automation facilitates these virtual interactions seamlessly, bridging the gap between care providers and patients. 

Join our team at the 2024 AVIA Summit this May in Chicago or contact us today to learn more about how we can bring efficiency to your business or service.  

CONTENT

Blog - AI Journey 2024: Service as a Software Shift Ensures Success

Case Study - Professional Licensure Verification

Podcast - The Importance of Managed Services

YouTube - Check out bots on the move and watch our weekly podcast

Additional Resources

Recent Blog Posts

AI Journey 2024: Next-Gen Automation Apps are Coming!

AI Journey 2024: Is RPA Needed Any Longer?

Why are RPA and AI Managed Services necessary?

Why Are AI and RPA Often Confused?

Top Case Studies

Invoice Processing and Reconciliation Bot

Yardi Invoice Processing

RCM Payment Posting Case Study

We're SOC 2 Type II Certified 

CampTek Software Announces SOC 2 Type II and HIPAA Compliance

landing page image
Newsletter Template Images for Hubspot (1600 × 900 px)-Jan-24-2023-12-37-45-4647-AM

Welcome to CAMP a podcast by CampTek Software where we'll cover all things automation and robotic process automation (RPA). You'll hear from various members of the CampTek team on topics such as Citizen Development, How to Prepare for a Scope Call, What RPA Can Mean for You, and so much more! Check out our first two episodes on YouTube, Linkedin, or Transistor!

Hear from Gretchen Hyslip, Director of Customer Operations, Bob DiSciullo, VP of Sales, and Dennis Stone, Senior Dev Ops Engineer, as they break down the importance of managed services in an automation project.

Webinar Header

Check out our Webinar from last month to hear from our CTO & Founder, Peter Camp, Senior Dev Ops Engineer, Dennis Stone, and Director of Customer Operations, Gretchen Hyslip, as they break down and discuss Managed Services for RPA/AI.
Newsletter Template Images for Hubspot (1600 × 900 px)-1

AI Journey 2024: Service as a Software Shift Ensures Success

In my previous blog, I talked about the next generation of intelligent automation applications that will be created using AI, Generative AI, RPA, and low-code user interfaces. There has been much discussion lately about what’s next for RPA and how it can work with AI. In April, Google demoed next generation AI Agents, which use a blend of true AI, Generative AI, and RPA functionality to interact with applications. These agents work on top of the applications to ensure a productive desktop experience. I believe that this is the next-generation of desktop automation, taking it a step further and thinking about using RPA to interact with an application on the front and back end and provide decisioning through orchestrated AI, all as part of a seamless simple user interface. One can imagine a very powerful next-generation application. This application will be extremely agile as it will need to change as the human workflow evolves. These will not be static apps but will morph and change to meet the needs of the workflow. In addition, AI will need maintenance and care as it’s completely dependent on high quality data. Models will need to be maintained and updated. Also, RPA will need to be supported as it will play a key role in the Orchestration and integration of the AI Agent.

So where does this lead us? There is a term that references the switch from “Software as a Service” to “Service as Software.” This describes what are referred to as intelligent Automation Managed Service companies, similar to my company, CampTek Software. The necessity of providing end-to-end support for the AI Agents will be imperative. Since these applications are somewhat specific to the end user and their role in the organization there will need to be proper process analysis done up front to ensure the effectiveness of the AI Agent. Part of the scoping process will include the design of the “to be” solution. Scoping will be a more extensive phase as it will involve what type of data is needed for AI, what decisioning is needed beyond typical rules-based logic, and also what the front and backend architecture involves (which applications will feed AI Agent and vice versa). After it has been scoped it will be developed using reusable components as a foundation, so the work resides more in the configuration with model building and User Interface design. Once the AI Agent goes into production, there will need to be ample support for hosting, data harvesting, and application changes (both with the existing desktop and functionality of the AI Agent), not to mention system health and security analysis. The typical Software as a Service approach of buying a finished product that needs minimal support is not possible any longer with these types of incredibly intelligent AI Agents. Service as Software is the model that will prevail as we usher into a new intelligent automation era.

Written by: Peter Camp, CTO & Founder

AI Journey 2024_Service as a Software Shift Ensures Success
Newsletter Template Images for Hubspot (1600 × 900 px) (2)

Professional Licensure Verification

 

Real RPA Case Studies, Real Verifiable Solutions

Industry: Human Resources

Systems: Infor, Nursys.com, OnBase

Overview: A part of internal HR Onboarding new nurse hires is verifying the nurse hired is licensed. This includes RNs, LPNs, and Traveling RNs.

Problem: License verification is a tedious task. A Human Resources employee must search a new hire on Nursys.com, a national database for verification of nurse licensure. Once found, the employee obtains the license status and logs into OnBase and Infor to import the license information under the candidate's profile. This process averaged about 10 minutes per new hire.

Solution: Using RPA technology, CampTek was able to reduce the process time to 1 minute per new hire. The teams worked together over the course of 2 months to sort the process steps, business exceptions and testing for various scenarios before launching the bot live. This automation also processes through two different types of captcha puzzles.

Process Map:

Picture4

As part of the solution, CampTek Software also provides Customizable Executive Dashboards for each bot in production so that customers can see powerful and actionable analytics data on their automation success.

Example Executive Dashboard data visualizations

  • Visual ROIs of both Macro and Micro views
  • FTE Hours saved
  • Cost Savings
  • Runtime hours
  • Bot utilization
  • Trending and Reporting

CampTek Software provides Customizable Executive Dashboards for each bot so that customers can see powerful and actionable analytics data on their automation success.