We were thrilled to join healthcare leaders and innovators at the AVIA Network Summit, on November 18th & 19th, a premier event focused on advancing digital transformation in healthcare. Over two days, the summit brought together thought leaders to explore strategies for leveraging technology to improve patient outcomes, streamline operations, and drive meaningful change. 

As a full-life-cycle Intelligent Automation SaaS provider, CampTek Software showcased how our solutions—powered by AI, Machine Learning, and Robotic Process Automation (RPA)—are helping healthcare organizations reduce complexity, enhance efficiency, and deliver better experiences for patients and staff. From our AI Claims and Prior Authorization Engines, we demonstrated how automation can be a game-changer in addressing today’s healthcare challenges. 

Key Takeaways from the Summit 

• AI and Automation Are No Longer Optional: Healthcare organizations are accelerating adoption of intelligent automation to address staffing shortages and improve operational efficiency. 
• Patient-Centric Digital Strategies: The focus is shifting toward technologies that enhance patient engagement and streamline administrative workflows. 
• Integration Is Critical: Successful digital transformation requires seamless integration between automation platforms and existing EHR systems. 
• Scalability and Governance: Leaders emphasized the importance of scalable automation programs with strong governance to ensure compliance and sustainability. 

“AI Automation isn’t just about efficiency—it’s about driving meaningful outcomes that drive better results,” said Peter Camp, Founder & CEO at CampTek Software.

“Events like AVIA Work Summit remind us that technology can empower healthcare teams to focus on what matters most: improving patient outcomes.” 

We left inspired by the conversations and collaborations that took place and look forward to continuing to partner with healthcare organizations on their automation journey. 

Missed us at the summit? Connect with us to learn more about our solutions and upcoming innovations that will make automation even smarter and more impactful. 

Human Centered Designed AI 

The ways businesses are thinking about AI is changing constantly. These are still the very early days of the AI Boom. By and large there is still a massive amount of confusion as to what AI really is and what it takes to achieve maximum benefit. Several reasons for this include obvious factors like...  

1. Poor use case choices 
2. Automation is the primary driver  
3. Data doesn’t support the need 
4. The Human is left out of the loop 

Point #4 is what Forrester focuses on in their study Ground Your Workforce AI Strategy In Human Experience, which indicates that businesses need to “Put Employees at the Center of Your AI Efforts to Drive Business Success.” It's vital for businesses and service providers to understand this. Unlike traditional Automation where a bot is doing most, if not all the work, the employee is usually just involved in validating the output or the work of the job. The proper design of these solutions should start by focusing on the use of AI as a co-worker and a tool.  I frequently use the analogy that AI is the brain that drives the hands or actions of a human. This AI brain, while smarter about complex data problems and outcomes, cannot do anything with this information without an action taking place. The employee should be the centerpiece of this process.  

We have developed some incredible AI Engines this year for Claims and Prior Authorization in Healthcare.  The output is incredibly robust because of the type of data we are feeding it and our incredible Machine Learning and Modeling capability. In addition, we created a Generative AI application that processes patient visits that can provide instant feedback around their medical history and neuro relationships with other patients and providers.  This is all great, but how can any of this information be used so it makes an impact?  

The answer is to start with the Subject Matter Expert who is doing this job currently.  Gather all the information this person needs and accesses. Look at their history of processing transactions or decisions and use that data as well. In addition, examine their workflow and figure out how it can be enhanced using AI and automation that is human centered. Think of this as the ultimate human in the loop.  
 
New technology requires different ways of thinking. We are committed to this going forward.  

For more information on this topic: Ground Your Workforce AI Strategy In Human Experience - Put Employees At The Center Of Your AI Efforts To Drive Business Success 

Written by: Peter Camp, CTO & Founder