Fall

September 2023  Vol. 38

It’s that time of the year when kids are back to school, the days are getting shorter, there’s a cool breeze and the leaves are changing. For most, this means comfortable sweaters, pumpkin spice, and cozy nights indoors. Daydreams of cider, pumpkins, and that comfy sweater I can only wear a few weeks of the year.  

At CampTek, we’re flipping the script on Fall-tivities and are wheels up to cover the country at conferences and events to meet you in person! Our team will be dividing and conquering to cover as much ground and meet as many of you as possible. Below is a list of the conferences we’ll be attending. If you’re in the area but not attending the conference and are interested in meeting our team – reply to this newsletter and we’ll schedule a time/place to meet! 

Blue Mantis Cloudscape – October 2 – 3, Newport, RI 

Beckers Health IT + Digital Health + Rev Cycle Conference – October 3 – 6, Chicago, IL (Booth 926) 

HLTH. - October 8 – 11, Las Vegas, NV (Booth 3949 – 24) 

UiPath Forward6 – October 9 – 11, Las Vegas, NV 

Stay tuned for updates or we’ll see you there! 

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CONTENT

Blog - RPA & AI Needs People to Work

Case Study - Revenue Cycle Prior Authorization

Podcast - A Buyers Guide to RPA Part 1

YouTube - Check out bots on the move and watch our weekly podcast

Additional Resources

Recent Blog Posts

What is Generative AI’s impact for Intelligent Automation?

What is RPA (really)?

RPA is Still Cutting Edge to Most

RPA Killer Use Case: Data Migrations

Top Case Studies

RCM Payment Posting

eClinicalWorks Revenue Cycle Bot

Goods Received Bot

We're SOC 2 Type II Certified 

CampTek Software Announces SOC 2 Type II Compliance

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Welcome to CAMP a weekly podcast by CampTek Software where we'll cover all things automation and robotic process automation (RPA). You'll hear from various members of the CampTek team on topics such as Citizen Development, How to Prepare for a Scope Call, What RPA Can Mean for You, and so much more! Check out our first two episodes on YouTube, Linkedin, or Transistor!

 Hear for our VP of Sales, Bob DiSciullo and Account Executive, Tristan Tucker as they discuss the process and decision making of selecting RPA as a solution.

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RPA & AI Needs People to Work

The long-standing thought, fear, or misunderstanding is that advancing technology will replace humans.  

It has been well-documented that this won’t be the case. The aim is to replace the repeated, manual work done on a desktop, denying the employee the chance to focus on more value-added tasks or problem-solving/solution-finding efforts. The expectation set around what technology can accomplish today, in the near and far future really varies by who you are talking to and what they are trying to sell. This technology will never be a panacea. The biggest blocker to its success is not its capability but continues to be “people” and how people use and understand the technology. 

I have been implementing and developing software for all my professional life. My first job out of college was implementing Pharmacy Software for MEDITECH, which was tough. Regardless of what the software could or couldn’t do universally, almost every customer I worked with was resistant, even if it worked 100% to spec. There was a myriad of reasons given for this criticism. In some cases, they determined that it didn’t do EXACTLY what their current system did or that it required more work than necessary. Never mind many users came from a stand-alone system and then had to log into several systems to get the information needed. Oftentimes, for example, patients were duplicated and poorly entered. I took it somewhat personally but soon began to understand these employees didn’t like change regardless of what benefit it could bring them or the company they were working for… 

 

Fast forward to today. The problem we face is NO different than in any era of technology. As thought leaders, I think we can easily become enamored with what AI and RPA can do and immediately think everyone can see what we see. While there may be a few exceptions, the better way to think about this slight dilemma is that those of us using the technology and promoting it every day... are really choosing to swim upstream at all times. Resistance is constant and can vary depending on how much water is coming at you. The entire goal is to either lessen the resistance to a trickle or turn the tide entirely and have water push you down the river, establishing momentum. This takes time, early-stage education, and patience. 

It’s important to understand that humans can be quite averse to change, and few embrace it without direct feedback externally. They need to “make it work” or have clear evidence that it will work right away. It is my contention that people can be the real roadblock to making AI and RPA work. They will resist until they can’t any longer, or they look like fools doing so. As solution providers, we need to recognize this element before we make any great proclamations or pledge something we can’t deliver. Meet folks where they are and find ways to bridge that knowledge gap. 

Written by: Peter Camp. CTO & Founder

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Revenue Cycle Prior Authorization Case Study

Real RPA Case Studies, Real Verifiable Solutions

Industry: Healthcare

Applications: Epic

 Challenge: A large healthcare provider needed to ramp up their automation strategy to offset labor instability and attrition. Currently the staff manually have to go out to payer portals, submit requests and check statuses of Prior Authorizations, sometimes multiple times. Through Task Mining AI (Artificial Intelligence) analysis, it was determined that staff were spending about 30 – 40% of their time submitting requests and checking the status for 19,000 prior authorizations per month.

Prior Authorization Requests: 3 bots processing prior authorization requests in 3 separate portals (EviCore, Magellan and UHC).

  • EviCore: 923 transactions per month
  • Magellan: 595 transactions per month
  • UHC: 7,063 transactions per month

Prior Authorization Statusing: 3 bots processing prior authorization statuses in 3 separate portals (EviCore, Magellan and UHC).

  • EviCore: 5,536 transactions per month
  • Magellan: 3,572 transactions per month
  • UHC: 986 transactions per month

 

Solution: RPA bots are a much more accurate and effective solution to verify the status of patient health authorizations, RPA bots can repeatedly check requests under review for status changes and updates.

CampTek Software was engaged because of its healthcare and Epic experience. Through task mining, AI models were created, and results were reported back to the customer with enormous success. The next phase of design and build all occurred in a brief time. The bot now in production includes business rules, exception handling and daily reporting functionality. It is also supported by CampTek as an ongoing managed service solution for the provider.

The Bot is now saving 2,696 FTE (full-time employees) hours per month or 32,352 hours (about 3 and a half years) per year. The FTE capacity gain is 17 FTEs (full-time employees), and the ROI (Return on Investment) is $1,085,000 per year.

 

As part of the solution, CampTek Software also provides Customizable Executive Dashboards for each bot in production so that customers can see powerful and actionable analytics data on their automation success.